Bridging Quality and Care
• Android (Software Version requires 10.0 or above,HarmonyOS2) :
1. The App can only be used when Bluetooth and positioning are always turned on.
2. For Android, the App permissions need to be set to the highest level (the Positioning permission should be set
to “always allow”).
3.For some Samsung phones. Kill the smart things.
4.Make sure the available memory is not too small.
5. If the pairing with the device fails, please turn on the turn off the Bluetooth, clean some memory of the phone or
restart the phone to keep trying.
• iOS (Software Version 14 or above) :
1. If you can’t receive the notification, you need to check whether the system notification is turned on.
2. If the pairing is unsuccessful, please try a few more times.
P. O. Box 5982 Morogoro Road near Dart Kisutu– City Centre
Visiting Hour:
Sunday: 08:00 AM – 10:00 PM
Monday – Friday: 06:00AM – 12:00 AM