Effective Date: 30th August 2024

1. Introduction

Welcome to Anudha Limited (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website [www.anudha.co.tz] (the “Site”) and the purchase of medical equipment and supplies through our online store. By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our Site.

2. Eligibility

To use our Site and purchase products, you must be at least 18 years old and capable of entering into a legally binding agreement. By using our Site, you confirm that you meet these requirements.

3. Product Information

We strive to provide accurate product descriptions and information. However, we do not guarantee that the descriptions, pricing, or other content on the Site are complete, accurate, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

4. Orders and Payment

4.1 Order Acceptance: All orders placed through our Site are subject to acceptance by us. We may refuse to accept or cancel any order at our sole discretion, even after confirmation.

4.2 Payment: All payments must be made in Tanzanian Shillings (TZS). We accept credit cards, mobile payments, bank transfers. Your payment information is processed securely, and we do not store payment details on our servers.

5. Shipping and Delivery

5.1 Shipping: We offer shipping within Tanzania. Shipping costs and delivery times vary based on the destination and the shipping method selected during checkout.

5.2 Delivery: We strive to deliver products within the estimated delivery time. However, delays may occur due to factors beyond our control, and we are not liable for any such delays.

6. Returns and Refunds

6.1 Return Policy: If you are not satisfied with your purchase, you may return the product within 7 days of receipt, provided the product is in its original condition and packaging. Certain items, such as opened sterile equipment, are not eligible for return.

6.2 Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days.

7. Warranty

All products sold on our Site come with a manufacturer’s warranty, if applicable. Warranty terms vary by product, and you are encouraged to review the warranty information provided by the manufacturer.

8. Limitation of Liability

To the fullest extent permitted by law, Anudha Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of products, even if we have been advised of the possibility of such damages.

9. Privacy

Your use of our Site is also governed by our Privacy Policy, which can be found at [insert link to Privacy Policy]. By using the Site, you agree to the collection and use of your information as outlined in our Privacy Policy.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Tanzania. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Tanzania.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Anudha Limited
Phone: +255 22 212 5746
Email: anudha@anudha.com